Privacy Policy

Expediciones Tropicales and Costa Rica Guides will not give out your name, e-mail address, phone number or postal address to any other person or organization that does not pertain to your trip. This information is used strictly to assist us in getting you the information you are seeking and to provide you with the best service.

Cancellation Policies and Other Terms

1. To guarantee a reservation, the passenger’s information should be faxed or emailed and payment should be made upon confirmation.

2. Special information such as date changes, special meals, lodging, etc., should be written by email or fax to our office at the time of initial reservation.

3. When making a reservation, the client should ask for written confirmation from our Reservations Department as a guarantee.

4. To avoid charges on one day tours, written cancellations must be made at least 24 hours prior to the tour's departure time.

5. Charges for cancelled tours that require lodging are subject to individual hotel cancellation policies.

6. Expediciones Tropicales is responsible for running a tour once a confirmation has been received. Any tour cancellations made less than 24 hours prior to the tour departure's time, will be charged in full (for one day tours).

7. If a passenger needs to cancel a tour with less 24 hours prior to the tour's departure time, Expediciones Tropicales will give them the option to change the date of their tour. Applicable only for regular tours (one day tours).

8. Regular Tours are defined as one-day tours operated by Expediciones Tropicales.

9. In case of a “no show”, the service will be charged according to our regular fees.

10. Expediciones Tropicales will wait for a passenger no longer than 5 minutes after the specific pick-up time. After 5 minutes, the guide will ask the Hotel's recepcionist to stamp a document in order to prove that he was there on time and will continue the tour with the other customers. The client will be charged as a “no show”.

11. For group and individual itineraries, special packages and services, other cancellation and payment policies may apply.

12. Your credit card is charged the total cost above at time of purchase.
Service is not guaranteed until full payment is received.

13. A cancellation made 2 weeks before the arrival date: No charge for the client. A cancellation made 1 week before the arrival date: The client will pay 50% to Expediciones Tropicales. A cancellation made less than a week before the arrival date: The client will pay 100% to Expediciones Tropicales. (Subject to individual hotel cancellation policies)

Children:

14. Passengers over the age of 10 years will pay the normal adult fee.

15. Passengers between the ages of 3-10 are considered children. Their fee is 75% of the adult fee.

16. Passengers under 3 years old are considered infants and are free of charge. Parents will assume their expenses and provide their meals.

Other Policies:

17. Expediciones Tropicales reserves the right to change the route of any tour if it is considered to be beneficial to the client. Expediciones Tropicales reserves the right to exclude any participant from the tour if his/her behavior is in anyway injurious to the welfare of the group.

18. In some of cases, Expediciones Tropicales acts as an agent and requires external services from hotels, tour operators, restaurants, transportation companies or individuals, etc. In these cases, their insurance and cancellation policies have priority over ours. Nevertheless, our vehicles have the best insurance coverage allowed by the Costa Rican government.