Expediciones Tropicales will not give your name, e-mail address, phone number, or postal address to any other person or organization that does not pertain to your trip! This information is strictly to assist us in getting you the information you are seeking, and to provide you with the best service.

Cancellation Policies and Other Terms

1. To guarantee a reservation, the passenger’s information should be faxed or emailed, and the payment should be made upon confirmation.

2. Special information such as date changes, special meals, lodging, etc, should be written by email or fax to our office at the time of initial reservation.

3. When making a reservation, the client should ask for written confirmation from our Reservations Department as a guarantee.

4. To avoid charges on one day tours, written cancellations must be made at least 24 hours in advanced (to the tour departure time).

5. Charges for cancelled tours that require lodging are subject to individual hotel cancellation policies.

6. Expediciones Tropicales is responsible for running a tour once confirmation has been received. Any tour cancellations made without 24 hours prior notice will be charged in full (one day tours).

7. If a passenger needs to cancel a tour with less than 24 hours notice, Expediciones Tropicales gives them the option of changing the date of their tour. Only for regular tours (one day tours).

8. Regular Tours are defined as the one-day tours that are operated by Expediciones Tropicales.

9. In case of “no show” the service will be charged according to our regular fees.

10. Expediciones Tropicales will wait 5 minutes for a passenger after the specific pick up time. Then, the guide will ask the Hotel to stamp his document in order to prove that he was there at the time and he will continue the tour. The client will be charged as a “no show”.

11. For Group and Individual Itineraries and special packages and services other cancellation and payment policies may apply.

12. Your credit card is charged the total cost above at time of purchase.
Service is not guaranteed until full payment is received.

13. A cancellation made 2 weeks before the arrival date: No charge for the client. A cancellation made 1 week before the arrival date: The client will pay 50% to Expediciones Tropicales. A cancellation made less than a week before the arrival date: The client will pay 100% to Expediciones Tropicales. (Subject to individual hotel cancellation policies)

Children:

14. Passengers over the age of 10 years will pay the normal adult fee.

15. Passengers between the ages of 3-10 are considered children. Their fee is 75% of the adult fee.

16. Passengers under 3 years old are considered infants and do not have any charge. Parents will assume their expenses and provide their meals.

Other Policies:

17. Expediciones Tropicales reserves the right to change the route of any tour if it is considered to be beneficial to the client. Expediciones Tropicales reserves the right to exclude any participant in the tour if his/her behavior is in anyway injurious to the welfare of the group.

18. In some of cases, Expediciones Tropicales acts as an agent and requires external services from hotels, tour operators, restaurants, transportation companies or individuals, etc. In these cases, their insurance and cancellation policies have priority over ours. Nevertheless, our vehicles have the best insurance coverage allowed by the Costa Rican government.